Terms & Conditions

These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on orders and returns, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the “contact us” form. In these terms and conditions, “we”, “us”, “our” means darrenkellyjewellery.com

Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. If you do not accept these terms, do not use the site.

You must be 18 years of age or older to purchase goods from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.

Complete Satisfaction Promise

Darren Kelly Jewellery has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by E-mail at bespoke@darrenkellyjewellery.com

You have a legal obligation to take reasonable care of the goods when they are in your possession. Our returns policy does not apply to defective or damaged items or items sent to you in error, which are dealt with separately in the “Defective and damaged items” section below.

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. Sale items may only be exchanged during the sale period with proof of purchase. Regrettably, items engraved or soldered cannot be refunded unless they are defective or faulty.

Delivery and Customs

Please note that we are currently not able to deliver to P.O. Boxes or military bases.

To give you a more straightforward service, the prices you pay includes any duties or taxes applicable to the USA, Canada, UK and the remainder of the European Union, which we will settle on your behalf. If duty rates change, we reserve the right to charge extra or not to supply. It may not be possible for us to deliver to some countries, if an order is received with a delivery address outside the territories stated, you will be contacted by our customer service centre.

**Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as Darren Kelly Jewellery will not be held liable for these.

Engraving, soldering and repairs service

We offer both hand and machine engraving on specific products and also soldering of charms on selected bracelets and necklaces.

Both services take an additional 5 working days excluding delivery.

For more information, please call one of our customer service advisers on 07779 574 767

Our items are to a very high quality. However, should you require it, we offer a repairs service.

We only offer our engraving, soldering and repairs service for items that you purchase from us.

Our standards

All of our jewellery is hand polished and finished. Sterling silver is used as standard except where specified and all our gold is 18 carat. All diamonds and precious stones are hand selected for purity and colour. Diamond weights quoted are the average carat weight per piece or pair in the case of earrings or set, unless stated otherwise and this weight can fluctuate up and down slightly.